After-Sales Services Policy for HMK Global Corp
At HMK Global Corp, our commitment to your success extends beyond the initial deployment of our AI solutions. Our After-Sales Services are designed to ensure your intelligent systems continue to perform optimally, remain relevant, and deliver sustained value throughout their lifecycle.
1. Post-Deployment Support & Maintenance
Upon the completion and successful deployment of an AI solution, HMK Global Corp offers various levels of Post-Deployment Support and Maintenance services, as typically defined within your specific Service Agreement or a separate maintenance contract. These services may include:
- Bug Fixing & Issue Resolution: Addressing any unforeseen errors or technical malfunctions that arise post-deployment.
- Performance Monitoring: Continuous oversight of your AI system’s performance, resource utilization, and operational health.
- Minor Enhancements & Adjustments: Small updates or configurations to fine-tune system behavior based on operational feedback.
- Security Updates: Applying necessary patches and updates to protect your AI systems from vulnerabilities.
2. Performance Optimization
AI models are dynamic and can be affected by changes in data patterns (model drift) or evolving business environments. Our optimization services aim to keep your AI solutions effective and relevant:
- Model Retraining: Regularly updating and retraining AI models with new data to maintain or improve accuracy and predictive power.
- Algorithm Fine-tuning: Adjusting model parameters and algorithms for enhanced efficiency and performance.
- Scalability Assessment: Advising on and implementing infrastructure scaling to accommodate increased load or data volume.
3. Consultation & Strategic Guidance
We offer ongoing expert consultation to help you maximize the long-term value of your AI investments:
- Strategic Roadmapping: Assisting with future AI initiatives and integrating new technologies.
- Utilization Reviews: Analyzing how your AI systems are being used and identifying areas for further value extraction.
- Training & Knowledge Transfer: Providing additional training for your teams as needed to ensure confident and effective use of the deployed solutions.
4. Upgrades & Expansions
As your business grows and technology evolves, we can assist with:
- Feature Upgrades: Implementing new functionalities or modules to your existing AI systems.
- System Expansions: Extending the scope or application of your AI solutions to new areas of your business.
- Integration with New Systems: Connecting your AI solutions with newly adopted enterprise software or platforms.
5. Service Level Agreements (SLAs)
For clients requiring guaranteed response times and resolution targets, HMK Global Corp offers customized Service Level Agreements (SLAs). These agreements define specific metrics for uptime, support availability, and issue resolution, ensuring consistent and reliable service.
6. Contact for After-Sales Support
For any support requests, maintenance inquiries, or to discuss further services, please contact your designated project manager or our support team:
- By email: admin@hmkglobalcorp.net
- By mail: HMK Global Corp, 304 Countess Dr, West Henrietta, NY 14586
